After-Sales Services Contract

https://miro.com/app/board/uXjVJzZwtro=/?share_link_id=160190065606

[link to after-sales services]

For SLA

• Proposal/Project Delivery
• • Architecture
  • Database Model
  • Ignition Gateway Backup

For Maintenance

• Network Diagram
• DevOps
• • Server usage, CPU, RAM
  • Database storage spaces
• Secrete
• • Maintenance access process
  • Where to store? AWS Secret Manager? Special application?
• Application Backup
• • Ignition version
  • Ignition Gateway Backup
  • • Where to store? Google Drive or S3
  • Github
• Database Backup
• • Schema backup
  • S3
• Disaster Recovery test

For Monitoring

• Application Log
• Application Monitoring
• Infrastructure Monitoring